Question 1

How accurate is the background removal?

Accepted Answer

Our AI achieves 90% accuracy with advanced edge detection and hair/fur recognition. It's specifically trained on millions of images to handle complex subjects like flowing hair, transparent objects, and intricate details with surgical precision.

Question 2

What image formats are supported?

Accepted Answer

We support all major formats including JPEG, PNG, WebP, TIFF, and BMP for input. Output is always provided in PNG format with transparent background for maximum compatibility across all platforms and applications.

Question 3

What are credits and how do they work?

Accepted Answer

Credits are used to process images. Each image consumes credits based on its size: 1 credit for images up to 12MP, 2 credits for 12-24MP, and 4 credits for larger images. This ensures fair pricing based on processing complexity.

Question 4

Do unused credits roll over to the next month?

Accepted Answer

Paid-plan credits stay on your account. When a new billing cycle starts or you upgrade, we only add credits if your current balance is below the monthly allowance. Otherwise, you simply keep the credits you already have.

Question 5

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Absolutely! You can switch plans anytime from your account settings. Changes take effect immediately, and we'll prorate any billing differences. Your existing credits are always preserved—upgrading mid-cycle won’t remove credits, and we only add extras if your balance is below the new plan’s monthly allotment.

Question 6

Is there a free trial?

Accepted Answer

Yes! Our Free plan gives you 5 credits to start with, and we automatically top your balance back up to 5 each month if you’re below that number. No credit card required—perfect for testing the quality before upgrading to a paid plan.

Question 7

Is my data secure and private?

Accepted Answer

Absolutely. We use end-to-end encryption for all uploads, offer EU data residency options, and processed images expire after 30 days. We never use your images for training or any other purposes. Your privacy is our top priority.

Question 8

Where are my images stored?

Accepted Answer

Images are temporarily stored on secure cloud servers during processing. We offer data residency options in the EU, US, and other regions. Processed images expire after 30 days for your security and privacy.

Question 9

What's the maximum image size supported?

Accepted Answer

All plans accept uploads up to 20MB. Free users can process full-resolution images, but downloads are scaled to a 1280px maximum edge. Paid plans deliver the original resolution PNG so you keep every pixel.

Question 10

How does batch processing work?

Accepted Answer

Batch processing is available for Pro and Business users. Simply upload multiple images at once (up to 50 files), and our system will process them simultaneously. You'll get real-time progress updates and can download results individually.

Question 11

Can I use the processed images commercially?

Accepted Answer

Paid plans include a commercial license for all processed images. Free plan outputs are for personal or evaluation use only. Upgrading unlocks full commercial rights along with higher resolutions and batch processing.

Get your questionsanswered

Categories

Search Our Knowledge Base

How accurate is the background removal?

What image formats are supported?

What are credits and how do they work?

Do unused credits roll over to the next month?

Can I upgrade or downgrade my plan anytime?

Is there a free trial?

Is my data secure and private?

Where are my images stored?

What's the maximum image size supported?

How does batch processing work?

Can I use the processed images commercially?

Still need help?

Get your questionsanswered

Categories

Search Our Knowledge Base

How accurate is the background removal?

What image formats are supported?

What are credits and how do they work?

Do unused credits roll over to the next month?

Can I upgrade or downgrade my plan anytime?

Is there a free trial?

Is my data secure and private?

Where are my images stored?

What's the maximum image size supported?

How does batch processing work?

Can I use the processed images commercially?

Still need help?

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